The 6 Best Call Centers in Chicago

In the bustling city of Chicago, the demand for efficient and reliable call centers is ever-growing. Whether you’re a business seeking to enhance customer service or a company looking to streamline operations, finding the right call center is crucial. This guide explores the 6 best call centers in Chicago, offering insight into the top choices that can help elevate your business success.

When selecting a call center, consider the wide range of services they might offer:

Customer Support: 24/7 service, multi-language assistance, and issue resolution.
Technical Support: Troubleshooting, software support, and IT help desks.
Sales and Telemarketing: Lead generation, sales calls, and customer outreach.
Order Processing: Handling orders, payments, and inventory management.
Market Research: Surveys, customer feedback, and data analysis.

Choosing the right call center involves considering several key aspects:

Cost: Evaluate pricing models—per hour, per call, or monthly packages.
Technology: Access to modern software and AI-driven analytics.
Reputation: Look for client reviews and industry certifications.
Scalability: Ability to handle growth and increased call volumes.
Location: Proximity to your business for easier collaboration.

In this guide, explore how these 6 leading call centers in Chicago can meet your specific business needs and propel your company towards greater efficiency and customer satisfaction.

1. Harris & Harris
2. Discover Customer Care Center
3. Polexport, Inc

4. Cloud5 Communications
5. AT&T
6. Hovey Energy

Number of companies

796

Verified reviews

3,32

Average rating

(312)2512300

1. Harris & Harris

★ ★ ★ ★ ★ 1,2/5

111 W Jackson Blvd, 60604.0, Chicago

Call center
Debt collection agency
Legal services

Why we chose them

Harris & Harris stands out as a premier provider of receivable recovery solutions, specializing in the healthcare, government, and utilities sectors. Renowned for their collaborative collection approach, they strictly adhere to federal and state regulations, ensuring clients’ revenue is recovered before being written off or sold to third-party collectors. With over 50 years of experience, the company is committed to treating each client’s business with respect, compassion, and trust, emphasizing the importance of protecting clients’ reputations in the marketplace.

Offering services such as call center, debt collection agency, and legal services, Harris & Harris takes pride in their unique approach to revenue recovery through customer care. Their dedicated business units work closely with patients, government bodies, and utility companies to efficiently and personally manage debt collection, always prioritizing the client’s specific needs. This commitment to building strong relationships underscores their ultimate goal of enhancing clients’ bottom lines, reflecting the true value of connection in their services.

2. Discover Customer Care Center

★ ★ ★ ★ ★ 4,5/5

8560 S Cottage Grove Ave, 60619.0, Chicago

Call center

Why we chose them

Discover Customer Care Center stands out as a premier call center, offering a comprehensive suite of career opportunities for those passionate about customer service and technological innovation. With a commitment to diversity, equity, and inclusion, the company fosters an environment where employees from various backgrounds can thrive and contribute to transformative digital solutions. As part of Discover’s expansive career offerings, individuals can explore roles in customer service, information technology, and analytics, among others, all designed to help shape the future of financial services.

The company is dedicated to employee growth and satisfaction, providing a range of rewards and benefits that make life easier and support professional development. With locations across the globe, including Riverwoods, Illinois, and Houston, Texas, the center is strategically positioned to offer both in-office and remote opportunities. Discover’s emphasis on continuous learning and development ensures that team members can enhance their skills and advance their careers while contributing to a workplace that values optimism and ambition. This focus on innovation and inclusivity makes the center a noteworthy addition to our directory.

(773)7257635

3. Polexport, Inc

★ ★ ★ ★ ★ 4,6/5

3396 N Milwaukee Ave, 60641.0, Chicago

Call center
Notary public

Why we chose them

Polexport, Inc. stands out as a versatile provider of essential services, offering both call center and notary public solutions. Established in 1993, the company has expanded its offerings to include a wide range of mobile-related services, ensuring that customers stay connected without the burden of long-term commitments. Their prepaid plans are designed to meet diverse needs, featuring unlimited talk and text options to over 90 international destinations, as well as high-speed data plans. Whether clients are seeking affordable mobile solutions or comprehensive repair services, Polexport delivers with transparency and customer satisfaction at its core.

In addition to its mobile services, Polexport excels in smartphone repairs, offering quick, reliable, and cost-effective solutions. With a team of experienced technicians, they handle everything from simple screen fixes to complex technical issues with precision and care. Their commitment to quality is underscored by a 60-day warranty and the use of premium parts, ensuring devices function like new. This combination of mobile services and expert repairs makes Polexport a trusted and comprehensive solution for all mobile needs, highlighted by positive customer reviews and a focus on customer convenience.

(877)2412516

4. Cloud5 Communications

★ ★ ★ ★ ★ 1,9/5

820 W Jackson Blvd #150b, 60607.0, Chicago

Call center
Corporate office

Why we chose them

Cloud5 Communications stands out as a trusted partner in the hospitality industry, specializing in comprehensive IT solutions tailored for hotels. With a 20-year track record, they excel in providing Internet Solutions, Voice Systems, Managed Services, and Contact Center support. Their expertise ensures seamless deployment and management of complex technology stacks, helping over 5,000 leading hotels, including major global brands, navigate IT challenges effectively. By offering 24/7 expert support, they empower hotels to enhance the guest experience while simplifying technological complexities.

The company is renowned for its commitment to brand compliance and regulatory requirements, making them a preferred GPNS-certified partner for many hotel giants. They focus on delivering solutions that align with strategic objectives, fostering collaborative partnerships rather than mere vendor relationships. Their high-performance High-Speed Internet Access and reliable Voice Solutions are designed to meet the evolving demands of the hospitality sector, enabling hotels to optimize resources and drive stronger revenues. This dedication to client success and innovation is why Cloud5 Communications is a vital addition to our directory.

5. AT&T

★ ★ ★ ★ ★ 3,4/5

2401 W Grace St, 60618.0, Chicago

Call center

Why we chose them

AT&T stands out in the Chicago, IL area for its comprehensive range of connectivity services for both home and business needs. The company offers high-speed internet solutions, including AT&T Fiber with speeds up to 5 GIGs, delivering the fastest internet experience among major providers. Customers can enjoy straightforward pricing and seamless connectivity with the added benefit of AT&T All-Fi, which ensures top-of-the-line Wi-Fi and security. The company also provides enticing bundles, allowing customers to save significantly when combining fiber internet with AT&T’s unlimited wireless plans, making it a preferred choice for those seeking reliable and cost-effective communication solutions.

In addition to internet services, AT&T offers a variety of wireless plans, including 5G connectivity on America’s most reliable network. Their prepaid options start at affordable rates with no annual contracts, catering to diverse needs and preferences. Customers moving to the Chicago area can seamlessly transfer their services or explore new plans through local AT&T retail stores, where knowledgeable staff provide personalized assistance. This focus on customer convenience and high-quality service makes AT&T a valuable addition to our directory, offering residents and businesses in Chicago effective and efficient ways to stay connected.

(773)9045300

6. Hovey Energy

★ ★ ★ ★ ★ 4,3/5

4000 N Lincoln Ave Fl 2, 60618.0, Chicago

Telemarketing service

Why we chose them

Hovey Energy stands out for its specialized telemarketing service, providing businesses with tailored solutions to reach their target audience effectively. Known for its strategic approach, the company leverages cutting-edge technology and personalized communication strategies to enhance customer engagement and drive sales. Their expertise in telemarketing allows clients to focus on core operations while benefiting from increased market presence and customer interaction.

Chosen for our directory due to its innovative and client-centric approach, the company exemplifies excellence in the telemarketing field. By prioritizing client needs and delivering measurable results, they have carved a niche in the industry, ensuring that businesses achieve their marketing goals efficiently. Their commitment to quality service makes them a noteworthy addition to any business seeking to expand its outreach and optimize its marketing efforts.

FAQs

What services do call centers in Chicago typically offer?

Call centers in Chicago usually offer a variety of services including customer support, technical support, sales and telemarketing, order processing, and market research. These services help businesses manage customer interactions, troubleshoot technical issues, generate leads, handle orders, and gather data.

How much do call center services cost in Chicago?

The cost of call center services in Chicago can vary. On average, prices range from €20 to €50 per hour, depending on the complexity of the service and the level of expertise required. Some call centers may also offer per call rates or monthly packages.

How do I choose the right call center for my business in Chicago?

When choosing a call center, consider factors such as cost, technology, reputation, scalability, and location. Evaluate their pricing models, ensure they have modern technology, check client reviews, assess their ability to handle growth, and consider their proximity to your business.

What technology should a good call center in Chicago have?

A good call center in Chicago should have access to advanced software and AI-driven analytics. This includes CRM systems, multi-channel communication platforms, and tools for monitoring and analyzing call data to improve efficiency and customer satisfaction.

How long does it typically take to set up services with a call center in Chicago?

Setting up services with a call center in Chicago can take anywhere from a few days to several weeks. The timeline depends on the complexity of the services required and the level of customization needed for your business.

What are the benefits of outsourcing to a call center in Chicago?

Outsourcing to a call center in Chicago can provide benefits such as cost savings, access to specialized expertise, improved customer service, and the ability to focus on core business activities. Call centers can handle high volumes of interactions efficiently, leading to increased customer satisfaction.

What should I look for in client reviews when evaluating call centers in Chicago?

When evaluating client reviews, look for feedback on the quality of customer service, response times, problem-solving capabilities, and overall client satisfaction. Positive reviews often highlight reliability, professionalism, and the ability to meet specific business needs.

Can call centers in Chicago handle multi-language support?

Yes, many call centers in Chicago offer multi-language support to cater to diverse customer bases. This service is particularly beneficial for businesses with international clients or those located in multicultural areas.